Refund policy

Effective Date: [01/06/2026]

At Urban Rush, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. This Return and Refund Policy explains the conditions under which products may be returned, exchanged, or refunded.

By placing an order with Urban Rush, you agree to the terms outlined in this policy.

1. Return Eligibility

You may be eligible to return a product if:

  • The item was delivered damaged or defective.

  • You received the wrong product.

  • The product is missing parts or accessories.

  • The item does not match the description on our website.

  • The return request is made within the applicable return period.

To qualify for a return, the product must:

  • Be unused, unworn, and unwashed.

  • Be in its original condition.

  • Include all original tags, labels, packaging, manuals, and accessories.

  • Be accompanied by proof of purchase (such as your order confirmation or invoice).

Urban Rush reserves the right to reject returns that do not meet these eligibility requirements.

2. Return Timeframe

Return requests must be submitted within 48 hours of the date of delivery, unless otherwise specified for a particular product.

Requests received after the applicable return period may not be accepted.

To initiate a return, please contact us at support.urbanrush@gmail.com with:

  • Your order number

  • Product name

  • Reason for the return

  • Photos of the product (if damaged, defective, or incorrect)

  • Unboxing Video

3. Refund Process

Once your returned item is received, we will inspect it to verify that it meets the return eligibility criteria.

You will be notified by email regarding the approval or rejection of your refund request.

If approved, the refund will be processed to your original payment method or another approved method, as applicable.

Refunds will generally include the amount paid for the eligible product. Original shipping charges may not be refundable unless the return is due to our error or required by applicable law.

4. Refund Timing

After your refund is approved:

  • Refunds to credit/debit cards, UPI, net banking, or wallets are generally processed within 48 hours, depending on your payment provider.

  • Refunds for Cash on Delivery (COD) orders, if applicable, may require you to provide your bank account details and may take 7–14 business days after approval.

Actual credit timelines may vary depending on your bank or payment provider.

5. Exchange Policy

Urban Rush may offer exchanges for eligible products, subject to stock availability.

Products may generally be exchanged if:

  • You received the wrong item.

  • The item is damaged or defective.

  • You require a different size or color (where exchange options are offered).

If the requested replacement is unavailable, we may offer:

  • A refund (where applicable).

  • Store credit.

  • An alternative product of equal value, subject to your approval.

6. Damaged, Defective, or Incorrect Products

If your order arrives:

  • Damaged

  • Defective

  • Incomplete

  • Incorrect

please notify us within 48 hours of delivery by emailing support.urbanrush@gmail.com.

To help us process your request quickly, please include:

  • Your order number

  • Clear photos of the product

  • Photos of the shipping package

  • Unboxing Video

  • A brief description of the issue

We may request additional information to verify your claim before approving a replacement or refund.

7. Non-Returnable Items

The following items are generally not eligible for return or refund unless they are damaged, defective, or incorrect upon delivery:

  • Customized or personalized products.

  • Gift cards or promotional vouchers.

  • Products marked as "Final Sale" or "Non-Returnable."

  • Items returned without original packaging or tags.

  • Products that have been used, washed, altered, or damaged after delivery.

  • Products returned outside the applicable return period.

  • Any other items identified as non-returnable on the product page.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

8. Return Shipping Costs

If the return is due to:

  • A damaged product

  • A defective product

  • An incorrect item sent by Urban Rush

we will generally bear the reasonable return shipping costs or arrange a return pickup, where available.

If the return is for reasons such as:

  • Change of mind

  • Incorrect size selected by the customer (unless an exchange policy applies)

  • Personal preference

the customer may be responsible for the return shipping charges.

Any applicable return shipping charges will be communicated before the return is processed.

9. Return Process

To request a return:

  1. Email support.urbanrush@gmail.com with your order details.

  2. Wait for confirmation and return instructions from our support team.

  3. Pack the product securely in its original packaging with all included items.

  4. Ship the product or hand it over to the designated pickup partner, if arranged.

  5. Once received and inspected, we will notify you of the outcome and process the refund or exchange, if approved.

Returns sent without prior authorization may experience delays or may not be accepted.

10. Order Cancellations

Orders may be cancelled before they are shipped by contacting support.urbanrush@gmail.com as soon as possible.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, you may need to follow the return process after delivery, if the product is eligible for return.

11. Policy Changes

Urban Rush reserves the right to modify or update this Return and Refund Policy at any time.

Any changes will be effective upon publication on our website. We encourage customers to review this policy periodically.

12. Contact Information

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Urban Rush
www.urbanrush.in

Email: support.urbanrush@gmail.com

Contact: +91 8097169335

Location: Navi Mumbai, Maharashtra, India

Business Hours: [Monday-Saturday 10AM-10PM]

We are committed to resolving your concerns fairly and promptly.

13. Consumer Rights

This Return and Refund Policy is intended to complement, and not limit, any rights you may have under applicable Indian laws, including the Consumer Protection Act, 2019 and other applicable legal requirements. If any provision of this policy conflicts with mandatory legal rights, the applicable law will prevail.