Terms of service

Effective Date: [01/06/2026]

Welcome to Urban Rush ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of the Urban Rush website, products, and services.

By accessing or using our website, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

1. Eligibility

By using this website, you represent and warrant that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

  • You have the legal capacity to enter into a binding agreement under applicable Indian law.

  • The information you provide is accurate, complete, and up to date.

2. Account Terms

If you create an account with Urban Rush, you agree to:

  • Provide accurate and current information.

  • Maintain the confidentiality of your login credentials.

  • Be responsible for all activities occurring under your account.

  • Notify us immediately of any unauthorized access or security breach involving your account.

We reserve the right to suspend or terminate accounts that contain false information, violate these Terms, or are used for fraudulent or unlawful purposes.

3. Products and Product Descriptions

We strive to ensure that all product descriptions, specifications, images, pricing, and availability are accurate.

However:

  • Product colors may vary depending on your device's display settings.

  • Minor variations in size, color, print placement, or finish may occur due to manufacturing processes.

  • Product images are for illustrative purposes and may not exactly represent the final product.

We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

4. Pricing and Payment

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices may be changed at any time without prior notice.

Applicable taxes, shipping charges, and other fees will be displayed during checkout where applicable.

We accept payments through secure third-party payment gateways.

Orders will only be processed after successful payment authorization, except where Cash on Delivery (if offered) is selected.

If a payment is declined or cannot be processed, your order may be cancelled.

5. Order Acceptance

Placing an order does not guarantee acceptance.

Urban Rush reserves the right to:

  • Refuse or cancel any order.

  • Limit purchase quantities.

  • Cancel orders suspected of fraud or unauthorized activity.

  • Cancel orders due to pricing errors or inventory shortages.

  • Request additional verification before processing an order.

If an order is cancelled after payment has been received, any eligible refund will be processed using the original payment method in accordance with our Refund Policy.

6. Shipping and Delivery

We aim to process and dispatch orders within the estimated timelines displayed on our website.

Delivery times are estimates only and may vary due to:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Government restrictions

  • Remote delivery locations

  • Other circumstances beyond our reasonable control

Urban Rush is not liable for delays caused by third-party logistics providers once the shipment has been handed over for delivery.

Customers are responsible for providing accurate shipping information. We are not responsible for failed deliveries resulting from incorrect or incomplete addresses.

7. Returns and Refunds

Returns and refunds are governed by our separate Return and Refund Policy.

Generally:

  • Returns may only be accepted under eligible conditions described in the Return Policy.

  • Refunds, if approved, will be processed to the original payment method or another approved method.

  • Certain items may not be eligible for return, including customized, personalized, or final-sale products, unless required by applicable law.

  • Shipping charges may be non-refundable unless otherwise required by law or stated in our Return Policy.

Please contact support.urbanrush@gmail.com for assistance with return requests.

8. Promotions and Discounts

Promotional offers, coupon codes, and discounts:

  • Are subject to specific terms and conditions.

  • May not be combined unless expressly stated.

  • May be withdrawn or modified at any time.

  • Have no cash value unless required by law.

Urban Rush reserves the right to cancel promotions in cases of misuse or technical errors.

9. Intellectual Property

All content available on the website, including but not limited to:

  • Logos

  • Brand names

  • Product images

  • Graphics

  • Website design

  • Text

  • Icons

  • Videos

  • Software

  • Trademarks

is owned by or licensed to Urban Rush and is protected under applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or commercially exploit any content without our prior written permission.

10. Prohibited Uses

You agree not to use the website to:

  • Violate any applicable law or regulation.

  • Commit fraud or impersonate another person.

  • Upload malicious software or viruses.

  • Interfere with website security or functionality.

  • Attempt unauthorized access to systems or accounts.

  • Harvest or collect customer information without authorization.

  • Engage in abusive, defamatory, or unlawful conduct.

  • Use automated tools, bots, or scraping technologies without permission.

  • Resell or misuse our services in violation of applicable laws.

Violation of these Terms may result in suspension or permanent termination of access.

11. Limitation of Liability

To the fullest extent permitted by applicable law:

Urban Rush shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or relating to:

  • Use or inability to use the website.

  • Product availability.

  • Delivery delays.

  • Technical interruptions.

  • Loss of profits, data, goodwill, or business opportunities.

  • Third-party services.

Our total liability for any claim relating to a purchase shall not exceed the amount paid by you for the relevant order, except where a greater liability is required under applicable law.

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable Indian law, including rights available to consumers under the Consumer Protection Act, 2019.

12. Indemnification

You agree to indemnify and hold harmless Urban Rush, its owners, employees, affiliates, and service providers from any claims, damages, losses, liabilities, costs, or expenses arising from:

  • Your violation of these Terms.

  • Your misuse of the website.

  • Your violation of applicable laws or third-party rights.

13. Suspension and Termination

We reserve the right to suspend, restrict, or terminate access to the website or your account at any time, without prior notice, if:

  • You violate these Terms.

  • Fraudulent or suspicious activity is detected.

  • Required by law.

  • Necessary to protect our business, customers, or systems.

Termination does not affect any rights or obligations that accrued before termination.

14. Force Majeure

Urban Rush shall not be liable for any failure or delay in performing its obligations due to events beyond its reasonable control, including but not limited to natural disasters, pandemics, strikes, government actions, power failures, internet disruptions, transportation delays, or other force majeure events.

15. Changes to These Terms

We may revise these Terms from time to time.

Any changes will be posted on this page with an updated Effective Date. Your continued use of the website after such changes constitutes acceptance of the revised Terms.

16. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any dispute arising out of or relating to these Terms, your use of the website, or any transaction with Urban Rush shall be subject to the exclusive jurisdiction of the competent courts located in Navi Mumbai, Maharashtra, India, unless otherwise required by applicable law.

17. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Urban Rush
www.urbanrush.in

Email: support.urbanrush@gmail.com

Contact: +91 8097169335

Location: Navi Mumbai, Maharashtra, India

Business Hours: [Monday-Saturday 10AM-10PM]

18. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies referenced on our website, constitute the entire agreement between you and Urban Rush regarding your use of the website and supersede any prior agreements or understandings relating to the same subject matter.

By using the Urban Rush website or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.