Shipping policy

Effective Date: [01/06/2026]

Thank you for shopping with Urban Rush. We are committed to delivering your orders safely and as quickly as possible. This Shipping Policy explains how we process, ship, and deliver your orders.

By placing an order with Urban Rush, you agree to the terms outlined in this Shipping Policy.

1. Order Processing Time

Orders are processed after successful payment confirmation.
Standard order processing time is 48 hours, excluding Sundays and public holidays.
Orders placed after business hours, on weekends, or on public holidays will be processed on the next business day.
During festive seasons, sales, or promotional events, processing times may be slightly longer due to increased order volumes.

If there is a significant delay in processing your order, we will notify you via email or phone using the contact information provided during checkout.

2. Shipping Methods Available

Urban Rush works with trusted courier and logistics partners to ensure reliable delivery.

Available shipping options may include:

Standard Shipping
Express Shipping (where available)
Cash on Delivery (COD) Charges Extra

The shipping methods available for your order will be displayed during checkout based on your delivery address.

3. Delivery Timeframes

Estimated delivery times after dispatch are:

Metro Cities: 2–5 business days
Other Cities and Towns: 3–7 business days
Remote or Rural Areas: 5–10 business days

Delivery times are estimates only and are not guaranteed. Actual delivery may vary depending on your location, courier availability, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Costs

Shipping charges are calculated based on factors such as:

Delivery location
Order value
Package weight and dimensions
Selected shipping method

Applicable shipping charges will be displayed during checkout before payment.

From time to time, Urban Rush may offer free shipping promotions. The eligibility criteria for such offers will be communicated on our website.

5. Order Tracking

Once your order has been shipped, you will receive:

A shipping confirmation email and/or SMS (where applicable)
A tracking number
A link to track your shipment

Tracking information may take up to 24 hours to become active after your order has been dispatched.

If you do not receive your tracking details within a reasonable time, please contact us at support.urbanrush@gmail.com.

6. Delivery Issues and Delays

While we strive to ensure timely deliveries, delays may occur due to circumstances beyond our control, including:

Severe weather conditions
Public holidays
Natural disasters
Government restrictions
Transportation disruptions
Courier network issues
Incorrect or incomplete shipping addresses provided by the customer

Urban Rush is not responsible for delays caused by third-party courier services after the order has been dispatched.

If your package appears to be delayed or lost, please contact us at support.urbanrush@gmail.com, and we will work with the courier partner to help resolve the issue.